Shipping & Refunds
Domestic Shipping Information
All of our domestic deliveries are handled via Sendle. They are an intermediary between Tasteless Baker® and the handling courier. This allows us to use multiple couriers to ensure that there are always delivery options available for your products.
In most occasions, you will receive your products through Couriers Please or Aramex. For rural areas, it may be passed onto an agent such as Australia Post or a local freight depot, to complete the delivery.
Processing & Timeframes
As soon as we receive your order, we aim to have this out as soon as possible. The exact timeframe can vary on inventory, day of order, volume and/or holidays. The typical processing and dispatch time is within 1-3 business days of purchase.
All shipments are provided with a tracking number and link. Please refer to the below delivery estimates to get a better understanding of the delivery timeframes:
Domestic Metropolitan Suburbs (NSW, VIC, QLD, SA): 1-7 business days
Domestic Metropolitan Suburbs (WA, NT): 8-20 business days
Domestic Rural Suburbs: 10-20 business days
Please note that we do not send to PO boxes or Parcel Lockers. If the address is listed with one of these specific postal addresses, there will be a delay and potentially further costs if a redirection, relabelling or return is required.
International Shipping Information
All of our international deliveries are also handled via Sendle. Typically, DHL is the initial collection agent and transporter of our international parcels. Once the parcel arrives in the destination country, the handling will be taken over by your local delivery postal service. A new local tracking number may be provided which can be found on the bottom of the tracking page provided in your shipping dispatch email.
Please refer to the below delivery estimates to get a better understanding of the delivery timeframes:
New Zealand: 4-11 business days
Asia: 10-20 business days
United States: 10-20 business days
Canada: 10-20 business days
United Kingdom: 5-18 business days
EU: 5-20 business days
Rest of world: 14-30 business days
Please note that we do not send to PO boxes or Parcel Lockers. If the address is listed with one of these specific postal addresses, there will be a delay and potentially further costs if a redirection, relabelling or return is required.
Delayed, Lost or Damaged Items
If your order is delayed and has exceeded the delivery estimate provided in the tracking link in your shipping dispatch email, then please contact us immediately to launch an investigation. These investigations require extensive searches and time and the longer this is left without investigation, the more difficult the search becomes.
If initial contact is established 20 days or later from the last date of the ETA range, we may still launch an investigation but if the item is deemed as lost, your order will not be eligible to a claims process in accordance with Sendles Cover Policy. This is why it is extremely important to contact us as soon as it has exceed the last date of the ETA range.
If your order has been deemed as lost and you have followed the correct procedure of informing us within 20 days and investigation has been completed. We may proceed forth with the claims process and potentially finalise further compensation and/or replacement.
If your order has arrived damaged, immediately take images of the packaging, damaged product/s and any extra details that may assist with the investigation. Once it has been investigated and finalised, we may proceed forth with the claims process and potentially finalise further compensation and/or replacement.
Customer Obligations
Please ensure that you have provided the correct delivery address and that it is addressed to a PO box or Parcel Locker. Any errors in the address may be subject to further fees in order to rectify the delivery error and to ultimately complete the delivery.
Please ensure that you are available for delivery or organise redelivery within 7 days of the attempted delivery. Any redelivery, redirections or returns may be subject to further fees. Any further fees incurred would be the customers responsibility to pay (the contact of the booking).
Any suspicion of foul play or fraudulent activity directly and indirectly related to claims, damaged products, lost products and/or shipping may result in a claim ineligibility.
Legal Compliance
This policy is governed by the laws of New South Wales, Australia and complies with the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Policy Changes
We reserve the right to amend this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.
By placing an order with Tasteless Baker®, you agree to the terms outlined above.